1. These rules and regulations are issued by the Owner of Pension Zakopiański Dwór*** to ensure order, safety of Guests and their property.
  2.  Guest by signing the registration card agrees to comply with the regulations of the boarding house. The rules are available at the Reception and in each room.
  3. The Regulations apply to all persons staying in the guesthouse.
  4. Rooms in the guesthouse are rented for the hotel day. Check-in begins at 14:00 and ends at 11:00 on the day of departure.
  5. Guests who do not check out by 11.00 will be charged for the next day at the rate applicable on the day.
  6. The basis for checking-in the Guest is to present at the Reception an identity document with a photo and sign the registration card.
  7. The Guest is obliged to pay the entire amount or the remaining amount for ordered services on the day of commencement of their stay, when completing the registration formalities.
  8. During your stay in the guesthouse you are not entitled to transfer the room you vacate to other people, even if the period for which you have paid for the stay has not passed.
  9. In case of cancellation of your stay during the day, the pension does not refund the fee paid for subsequent days of stay.
  10. Staying in the room of a guest who is not registered is prohibited. Bringing a person who is not checked in to the room is equivalent to consent by the guest to pay a fee for the person not checked in according to the price list available at the reception.
  11. The guesthouse provides services according to its category and standard. The guesthouse is categorized as a *** (three-star) guesthouse. Information about the requirements for a guesthouse of category *** is available at the Reception.  In case of any reservations regarding the quality of services, guests are requested to report them immediately to the Reception, which will enable the staff to respond and improve the standard of services.
  12. The guesthouse is obliged to provide:
  1. conditions for full and unhindered rest;
  2. Safe stay, including the security of confidentiality of information about Guests;
  3. Professional and courteous service in all services provided in the pension;
  4. Cleaning the room in the absence of the Guest, and in his presence only when he expresses such a wish;
  5. Technically efficient service, in case of defects that cannot be removed, the pension will make every effort to - as far as possible - change the room or otherwise remove the inconvenience.
  6. In addition, at the request of the guest, we provide the following services free of charge: wake-up call at the appointed time, provide information related to your stay and travel, store money and valuables in the depository
  7. During your stay in the facility, we will store your luggage.
  8.  Due to fire safety requirements, it is not allowed to use in the rooms devices powered by electricity that are not included in the hotel equipment such as radiators, water heaters, toasters, except for shavers, hair depilatories, original phone chargers, laptops, telephones, cameras.
  9. Items left by the Guest will be returned to the indicated address at the expense and request of the Guest. In the absence of such a disposition, the items will be stored by the pension within 3 months from the date of leaving the items.
  10.  Guests are financially responsible for any damage or destruction of equipment and technical devices of the pension caused intentionally and unintentionally by their fault.
  11. The Guest is under the obligation of keeping quiet from 11.00 p.m. to 7.00 a.m. the next day. Behavior of guests and people using the services of the guesthouse should not disturb the peace of other guests. Pension may refuse further service to a person who violated this rule.
  12. Guests will not be admitted to the pension if they are intoxicated or their behavior disturbs the peace of others (Article 51 of the Criminal Code).
  13. Smoking is strictly prohibited in the pension, also applies to balconies. Violation of the ban on smoking, which applies throughout the guesthouse except in designated areas, will result in a charge of 400 PLN for refreshing the room.
  14. Each time you leave the room, for safety reasons you should close the windows, turn off the TV, turn off the lights, close the taps, lock the door. The key should be left at the Reception or taken on their own responsibility. For the loss of the key and the chip we charge a fee of PLN 150.
  15. In the Pension is prohibited to walk in ski boots, and to bring ski equipment, bicycles, strollers for children to the rooms. You should store them in a place designated for this purpose.
  16. Pension is not responsible for damage or loss of your car or other vehicle belonging to the guest. Pension has an unguarded parking lot for cars, locked at night.
  17. In case of violation of the Rules, Pension may refuse to provide services to a person who violates them. Such a person is required to immediately comply with the demands of the Boarding House, pay for existing services and to pay for any damage and destruction and to leave the Pension.
  18. We care about the environment. Join us. Hang up the towel if you want to use it again. Leave the towel on the floor only if you wish to change it. We change the bed linen once every 7 days. If you wish to change your bed linen, please let the reception know in advance.
  19. The guesthouse does not accept animals.


Zakopiański Dwór
Droga do Białego 1, 34-500 Zakopane

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